Technical Support Dealer

On-site – Heerenveen or Apeldoorn, Netherlands (Full-time)

Do you have knowledge of bicycles and bike parts, paired with the skills to advise and support customers?

At Accell Group, we’re not just building bikes— we’re creating experiences that move the world forward. Our mission? To craft the joy of cycling. Our ambition? Riding together to win. We’re a team that believes in:

• Take ownership: We deliver on our promises, continuously learn and improve, and take initiative with follow-through.
• One Team: We value transparent feedback, respect everyone’s input, and celebrate success together.
• Passion and Quality: We put our customers first, never compromise on quality or safety, and always go the extra mile.

We are looking for a Technical Support Dealer! In this role, you'll play a crucial role in assisting bike dealers, using your expertise and proactive attitude to make a real difference.

Our offices are in Apeldoorn and Heerenveen, with your work location being either of these two sites. You’ll join the Technical Support Team, consisting of around nine colleagues. In this technical inside sales role, you'll receive support and collaborate with the internal organization. At Accell, we foster a culture of teamwork and mutual assistance, where you’ll also support field colleagues when needed.

What’s the job all about?

As a Technical Support Dealer, you will be the go-to person for bike dealers in need of technical advice. This includes guidance on technical parts for both current and past bike collections, with a focus on alternatives, applicability, installation instructions, delivery times, and pricing. Your primary tools will be phone, email, and chat, ensuring clear and consistent communication. Accurate record-keeping is essential, so you'll ensure timely, precise, and complete data entry in our automated systems, and log all interactions in the CRM system.

What will your day-to-day responsibilities involve? 

In this role, you will:

• Provide advice not only on existing products but also actively promote special models, playing a key role in driving sales.
• Make warranty decisions based on existing policies, balancing company interests with customer satisfaction.
• Manage service parts by reorganizing, adjusting, and modifying customer orders to meet expectations.
• Serve as a friendly and solution-oriented point of contact, prioritizing customer satisfaction and proactively improving it.
• Contribute to achieving phone availability KPIs, elevating our service standards.

Who are we looking for?

We are looking for someone who excels at clearly communicating technical details. A quick problem-solver with an efficient work style, you prioritize customer satisfaction. As a proactive individual, you take initiative and contribute fresh ideas and improvements, enhancing the work environment.

Additionally, you have:

• An MBO education level, ideally in a technical or commercial field.
• An affinity for or experience with technology, preferably within the bicycle industry.
• Strong communication skills, with fluency in English, Dutch and German (spoken and written).
• A results-driven, independent work style.
• Proficiency in Microsoft Word and Excel; ERP experience is a plus.

What will be the benefits if you join us?

At Accell, we aim to support our employees both professionally and personally 💼. Our benefits package is designed to meet local standards and may vary depending on your role, responsibilities, and country of employment 🌍. Specific details will be provided during the recruitment process 📋.

Ready to roll?

Be part of our mission to revolutionize the cycling industry,

apply today and make every dealer's journey smoother!🚴‍♂️ 🚀

About Us

Accell Group manufactures and sells bicycles, bike parts, and accessories. We are the European market leader in e-bikes and the second largest in bike parts and accessories, with many leading European bicycle brands under one roof. Well-known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe, and Carqon. XLC is our brand for bike parts and accessories.

At Accell Group, we believe in creating innovative solutions to meet the ever-evolving needs of our valued customers. As a leading player in the e-bikes and the second-largest provider of bicycle parts and accessories, our commitment to excellence is reflected in everything we do.

We foster an inclusive and diverse workplace where talent from all backgrounds is valued and supported. Our global team of approximately 3,000 employees across 18 countries works together to deliver premier products and services to clients in more than 80 countries worldwide.

At Accell Group, our culture is driven by innovation, teamwork, and respect, offering challenging and rewarding opportunities for everyone who joins us.